GENERAL TERMS AND CONDITIONS OF SALE

GENERAL TERMS AND CONDITIONS OF SALE

Preamble

1. Purpose
2. Definitions
3. Product
4. Placing an Order
5. Price
6. Order Execution
7. Delivery
8. Payment Method
9. Data Confidentiality
10. Cancellation of a Credit Card Payment
11. Right of Withdrawal
12. Warranty
13. Proof of Credit Card Transactions
14. Force Majeure

DISCLAIMER

You have just accessed the website of [Company Name] at www……. Please carefully read the following provisions as they constitute a contract establishing the general conditions for the products and services in the electronic catalog (or store) of [Company Name].

The “click” you make after filling out your order form constitutes the validation of your order and will be an irrevocable acceptance of these general conditions.

As a result, you can only order products or services if you accept the conditions outlined below.

1. Preamble

The following general terms and conditions of sale govern all transactions established on the web catalog of [Company Name]. Any order placed on this site implies the unconditional and irrevocable acceptance of these conditions by the customer.

2. Purpose

This contract is a distance contract whose purpose is to define the rights and obligations of the parties in the sale of products by [Company Name], on the Internet, through the e-platform at www……. This website is a service and a trademark registered by [Company Name] S.A.

3. Definitions

In the following contract, each of the expressions mentioned above shall have the meaning given to it, namely:

• “Distance contract”: any contract concerning goods or services between [Company Name] and a Consumer within the framework of a system for selling or providing services at a distance organized by [Company Name], which, for this contract, exclusively uses the Internet until the conclusion of the contract, including the conclusion of the contract itself.
• “Consumer”: any natural person who, in this contract, acts for purposes that do not fall within the scope of their professional activity.
• “Order form”: a document that indicates the characteristics of the Products ordered by the Consumer and which must be signed by the Consumer through a “double click” to commit them.
• “Order”: an act by which the Consumer commits to purchasing Products and [Company Name] to delivering them.

4. Product

All products in the catalog are sold until stocks are exhausted.

[Company Name] reserves the right to withdraw an item from the catalog without notice. [Company Name] cannot, under any circumstances, be held liable for compensation or cancellation of an order due to the inability to use the purchased product for reasons of incompatibility with the buyer’s existing equipment.

5. Placing an Order

After finding the product(s) you are interested in, click the “order” button, and the product will be added to your order form. You can modify your order form at any time and return to the catalog by clicking “continue shopping.” When you have completed your purchases, confirm your order by clicking the “pay” button. In case of an error on your part during the order form input, we recommend sending a cancellation request by email within 24 hours. After cancellation by [Company Name], you may place a new order.

6. Price

The prices listed in the catalog are in Moroccan Dirhams excluding tax and are valid at the time of consultation by the customer and at the time of the order. VAT is calculated on the order form based on the applicable rate on the day of the order. The order form and transactions are conducted in Moroccan Dirhams. Any change in the rate will automatically be reflected in the product price.

7. Order Execution

The order will be executed within a maximum of 7 days from the day following the date the Consumer placed the order. In the event of unavailability of the ordered Product, the Consumer will be informed as soon as possible and will have the option to cancel the order. The Consumer will then have the choice to request either a refund of the sums paid within thirty days of their payment or the exchange of the Product.

8. Delivery

Delivery is not provided by [Company Name]. The customer will pick up their merchandise at the delivery address indicated on their order form. The Products are delivered to the address specified by the Consumer on the order form. The Consumer must check the packaging of the goods upon delivery and report any damage due to the carrier on the delivery note and to [Company Name] within one day. At the Consumer’s request, an invoice can be sent to the delivery address by selecting the option provided for this purpose on the order form.

How much does delivery cost? Shipping costs are the responsibility of the buyer. In Morocco and abroad, they are based on the rates of XXXX for registered delivery. Our rates are inclusive of taxes and are calculated based on the weight of the products. The cost of shipping your delivery is indicated on your invoice. It decreases with the quantity ordered. It is best to consolidate your orders.

What are the delivery times? Your order is shipped within 48 hours, subject to available stock, after receiving your payment. In Morocco and abroad, the items will be sent to you by registered mail. Any delays shall not give rise to damages, cancellations of orders, or refusal to accept delivery.

9. Payment Method

To pay for your order, you can choose from the payment methods offered by [Company Name] on the payment page. In this case, the transaction for debiting your account will be processed on the day following the delivery confirmation date. Your payments are secured by the Interbank Monetary Center (CMI), which provides a fully secure payment service. The Consumer guarantees [Company Name] that they have any necessary authorizations to use the chosen payment method when validating the order form. In case of payment by credit card, the provisions regarding fraudulent use of the payment method specified in the agreements between the Consumer and the card issuer, and between [Company Name] and its bank, apply.

10. Data Confidentiality

The information requested is necessary for processing your order and is treated confidentially. You have the right to rectify data concerning you. You may receive advertisements from [Company Name] unless you have specified that you refuse the use of your personal data for such purposes.

11. Cancellation of a Credit Card Payment

…

12. Right of Withdrawal

From the date of delivery of your order, you have a period of 7 days to exercise your right of withdrawal and receive a full refund. The return shipping costs are your responsibility. However, only goods returned in perfect resale condition, complete, and in their original packaging (unopened) can be refunded.

13. Warranty

All products sold in the catalog are guaranteed against manufacturing defects and material defects. The duration of this warranty is at least one year (from the invoice date). In case of return of non-defective equipment, shipping and handling fees may be charged to the customer. This warranty does not cover damages resulting from accidents, misuse, or negligence.

14. Proof of Credit Card Transactions

The data recorded by CMI on the payment platform on behalf of [Company Name] constitutes evidence of all commercial transactions between you and [Company Name].

15. Force Majeure

[Company Name] is only bound to fulfill its obligations to the extent that no event of force majeure hinders them.